Terms of Service

Effective Date: 22-05-2025

Welcome to Sugar Lane! By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully.

1. Overview

Sugar Lane (ABN: 818 156 36 595) is an Australian-based provider of handmade cookies and baked goods. These Terms govern your website use, purchases and interaction with our services.

2. Eligibility

You must be at least 18 years old or have the permission of a parent or guardian to use our site and place orders.

3. Orders

All orders are subject to availability. You will receive an email confirmation once you place an order and payment is confirmed. We reserve the right to cancel or refuse an order if:

  • There is an error in pricing or product description.
  • The item is unavailable.
  • We suspect fraudulent activity.

4. Prices & Payment

All prices are in Australian Dollars (AUD) and include GST. We accept major credit/debit cards and other secure payment gateways as displayed on our site.

5. Product Description

We aim to ensure product images and descriptions are accurate. However, due to the handmade nature of our products, slight variations may occur.

6. Allergens

Our cookies may contain allergens such as nuts, dairy, eggs, soy, and gluten. It is your responsibility to review ingredient information before purchase.

7. Returns & Refunds

Please refer to our Returns Policy under the Shipping section below.

8. Intellectual Property

All content, images, and branding on Sugar Lane’s website are the property of Sugar Lane and may not be used or reproduced without permission.

9. Limitation of Liability

To the maximum extent permitted by law, Sugar Lane will not be liable for any loss or damage (direct or indirect) arising from your use of our website or products.

10. Governing Law

The laws of New South Wales, Australia govern these Terms. Any disputes will be resolved in Australian courts.